Service Charter

S/N

SERVICES OFFERED

PROCESS REQUIREMENT

COST

TIMELINE

1.      

Responding to formal correspondence

Request submitted to HR Office

NIL

7 working days

2.     

Staff recruitment

Analysis and shortlisting following receipt of application

NIL

1 month after closing date

3.     

Engagement of casual labour

Issue of letter of engagement of casual to HoD’s

NIL

2 days after receipt of approval

4.     

Handling customer complaints

Lodging of complaints

NIL

1 month